Invoicing

All invoices for the club members are handled in MyClub. Teams take care of all invoices regarding team activities. Club invoices the annual membership fee and events organized by the club (e.g. summer camp). LePa uses Visma Finance Solutions' invoice monitoring service. Invoices go to Visma's system and they take care of monitoring payments, sending reminders and other similar activities on behalf of the club and the teams.

In general invoice related matters, the primary contact person is team's own treasurer (or team leader) or, for club's invoices, LePa office. In payment related matters, you need to contact either treasurer or Visma's customer service depending on the case.

Payments

When paying the invoice, remember to use the reference number, which is different in each invoice. Use the virtual barcode to get it right. You can also order the invoices as electronic invoices (see https://docs.myclub.fi/v/member/invoicing/e-invoice, in Finnish).

Payments must be made in time! If paying the invoice is problematic, contact team treasurer and ask for more time. Note that if you don't pay the invoice within 2 weeks of the due date, Visma sends a reminder with additional fee and after you need to contact Visma if you need more time to pay.

If a player has an invoice open 30 days after due date, player loses the right to play and train until the invoice has been paid or there is an agreed payment plan.

Invoicing in special situations

If player quits or transfers, he/she must inform team leader. Player has to pay for the month that he/she informs about quitting. If you inform after 15th day, player must also pay the next month's fee.  At the end of season, you can quit without next month's fee. Same applies to quitting due to injury. In case of transfer, LePa does not sanction transfer until all fees have been paid.

If player goes on a break, he/she must inform team leader. Player has to pay for the month that he/she informs about the break. The break must be at least one month or two months if the break includes July. Fees are not charged during the break.

If player is injured, he/she must pay until end of the month. After that no fees will be charged. If player is able to participate partly, it is possible to agree on reduced fee.

Refunds

In general, invoices from the club are refunded only in special circumstances:

• Participant has paid enrollment invoice, but cancels before the beginning of a camp or a course, or during trial period
• Player has paid membership fee, but quits before due date of the invoice. Additionally, half of the fee is refunded if the player quits within one month of the dur date.
• Invoice has accidentally been paid twice (see What shall I do if... section)

What shall I do if...

I got an unnecessary/unfounded invoice?

Contact team treasurer or team leader (or club office if the invoice is from the club, not the team). If the invoice is wrong, treasurer will remove it.

I need more time to pay?

If you haven't gotten a reminder yet (= less than 2 weeks from due date), contact team treasurer or team leader (or club office if the invoice is from the club, not the team). The due date can be pushed forward if needed.

If you already got reminded, contact Visma. Contact information can be found from the invoice and you can also easily make the contact at https://maksuhelposti.fi/.

I want to pay the invoice in parts?

If you haven't gotten a reminder yet (= less than 2 weeks from due date), contact team treasurer or team leader (or club office if the invoice is from the club, not the team). Larger invoices can be split into smaller parts in certain situations.

If you already got reminded, contact Visma to agree on payment schedule. Contact information can be found from the invoice and you can also easily make the contact at https://maksuhelposti.fi/.

I accidentally paid the invoice twice?

Contact Visma, who can either return the money or pay another open invoice with it. Contact information can be found from the invoice and you can also easily make the contact at https://maksuhelposti.fi/.

I got a reminder and I have questions regarding it?

Contact Visma. Contact information can be found from the invoice and you can also easily make the contact at https://maksuhelposti.fi/. There is also FAQ at Visma site.

If you are wondering what invoice reminder concerns, look up the invoice number from the reminder and go to MyClub to see which invoice it is.

I accidentally paid the invoice with wrong reference number?

Contact Visma. Contact information can be found from the invoice and you can also easily make the contact at https://maksuhelposti.fi/.

Contact info

If you have any general question about invoices, please contact your team's officials first.

Club office
toimisto@leppavaaranpallo.com

Club treasurer
https://www.leppavaaranpallo.com/lepa/yhteystiedot/hallitus/

Visma
02 4808 8000 (weekdays at 8-16)
fsf.asiakaspalvelu@visma.com
https://maksuhelposti.fi/